BI’s Technical Service Department is without doubt one of the best run and most efficient service organizations in Bahrain. It is the single most important reason that our customer retention figures are consistently over 85% and customer satisfaction levels clearly the highest in the industry. Built and maintained on much the same standards of any other world class Xerox Customer Service operation, it delivers to our Customers in Bahrain an efficient and seamless service through our 30 mobile engineers on field everyday and an efficient logistics operation. With over 15,000 + machines in field (MIF) that requires our service and  support, we actively target and monitor our response times to field and more importantly our call back rates. Our Engineers are trained mostly at our principals outside the country and intensive in house trainings are organized thereafter or are freshers to spread the knowledge amongst the other Engineers.